Introduction
Welcome to SDM Classes. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you enroll in our AI-Powered Performance Marketing Career Program.
By accessing our website, enrolling in our courses, or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.
Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our services.
Personal Information
When you enroll in our program or contact us, we may collect the following personal information:
- Contact Information: Full name, email address, phone number, mailing address
- Identification Information: Date of birth, government-issued ID (if required for certification)
- Educational Background: Previous education, work experience, professional qualifications
- Account Credentials: Username, password (encrypted), security questions
- Communication Data: Messages, feedback, survey responses, support tickets
Payment Information
- Billing address and payment details (processed securely through third-party payment gateways)
- Transaction history and payment records
- Invoice and receipt information
Usage Data
We automatically collect certain information when you access our platform:
- IP address, browser type, operating system
- Pages visited, time spent on pages, click patterns
- Course progress, assignment submissions, quiz results
- Video watch time and engagement metrics
- Device information and unique device identifiers
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience and collect usage data. See our Cookies Policy section for more details.
How We Use Your Information
We use the collected information for various purposes to provide, maintain, and improve our services:
Course Administration
- Processing your enrollment and maintaining your student account
- Providing access to course materials, live sessions, and resources
- Tracking your progress and issuing certificates upon completion
- Facilitating communication between instructors and students
Communication
- Sending course updates, announcements, and important notifications
- Responding to your inquiries and providing customer support
- Sharing educational content, tips, and program updates via email or WhatsApp
- Conducting surveys to improve our services
Payment Processing
- Processing payments securely for course enrollment
- Generating invoices and maintaining financial records
- Preventing fraud and unauthorized transactions
Service Improvement
- Analyzing usage patterns to enhance course content and platform functionality
- Personalizing your learning experience based on your progress
- Developing new courses and features based on student feedback
- Monitoring and improving the quality of our live sessions
Marketing and Promotions
- Sending promotional materials about new courses and special offers (you can opt-out anytime)
- Creating success stories and testimonials (with your explicit consent)
- Running targeted advertising campaigns on Google Ads, Meta Ads, and LinkedIn
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.
Security Measures
- Encryption: All sensitive data, including passwords and payment information, is encrypted using industry-standard SSL/TLS protocols
- Secure Servers: Our data is stored on secure servers with restricted access
- Access Control: Only authorized personnel with a legitimate need have access to your personal information
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Firewall Protection: Our systems are protected by advanced firewall and intrusion detection systems
- Data Backup: Regular backups are performed to prevent data loss
Payment Security
We do not store your complete credit card or debit card information on our servers. All payment transactions are processed through PCI-DSS compliant third-party payment gateways such as Razorpay, PayU, or similar trusted providers.
Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our platform and delivering our services. These parties are contractually obligated to keep your information confidential and secure.
Service Providers We Work With
- Learning Management Systems: For hosting course content and tracking progress
- Payment Processors: Razorpay, PayU, Stripe, or other secure payment gateways for processing transactions
- Email Service Providers: For sending course updates, newsletters, and notifications
- Cloud Storage Providers: For securely storing course materials and student data
- Analytics Tools: Google Analytics, Facebook Pixel, LinkedIn Insight Tag for understanding user behavior
- Communication Platforms: Zoom, Google Meet, or similar for conducting live sessions
- CRM Systems: HubSpot, Zoho, or similar for managing student relationships
- Advertising Platforms: Google Ads, Meta Ads (Facebook/Instagram), LinkedIn Ads for marketing campaigns
Data Sharing Limitations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Information is shared only as necessary to provide our services and with your consent.
Your Rights and Choices
As a student or user of SDM Classes, you have certain rights regarding your personal information:
Access and Portability
- You have the right to request access to your personal data we hold
- You can request a copy of your data in a structured, commonly used format
- Contact us to receive your course progress, certificates, and other relevant data
Correction and Update
- You can update your profile information at any time through your account settings
- Contact us to correct any inaccurate or incomplete personal information
- We will make reasonable efforts to update your information promptly
Deletion and Erasure
- You can request deletion of your personal data, subject to legal and contractual obligations
- Some data may be retained for record-keeping, legal compliance, or legitimate business purposes
- Course completion records and certificates may be retained for verification purposes
Opt-Out Options
- Marketing Emails: Click "unsubscribe" in any marketing email or contact us
- SMS/WhatsApp: Reply "STOP" or contact us to opt-out
- Cookies: Adjust your browser settings to refuse cookies (may affect functionality)
- Targeted Advertising: Use opt-out tools provided by Google, Facebook, and LinkedIn
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information in the Contact Us section. We will respond to your request within 30 days.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Retention Periods
- Account Information: Retained while your account is active and for 3 years after account closure
- Course Data: Progress, assignments, and quiz results retained for 5 years for verification purposes
- Payment Records: Retained for 7 years for tax and accounting compliance
- Communication Records: Support tickets and correspondence retained for 2 years
- Marketing Data: Deleted immediately upon opt-out or after 2 years of inactivity
- Certificates and Credentials: Retained permanently for verification and credentialing purposes
Data Deletion
After the retention period expires, we securely delete or anonymize your personal information. You may request earlier deletion by contacting us, subject to legal and contractual obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
- We will notify you of significant changes via email or prominent notice on our website
- The "Last Updated" date at the top of this policy will be revised
- Continued use of our services after changes constitutes acceptance of the updated policy
- For material changes, we may require your explicit consent
Review Regularly
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through any of the following methods:
SDM Classes Contact Information
AI-Powered Performance Marketing Career Program